Refund & Returns

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.  

This is when the item:

  • Has a problem that would have stopped someone from buying the item if they had known about it.
  • Is unsafe.
  • Is significantly different from the sample or description.
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time.  If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep you proof of purchase – e.g. your receipt.  

Custom Items:

We do not accept change of mind returns on custom-made items. Non-standard or custom-made items, and special orders cannot be cancelled after production has been scheduled for manufacture or after materials for production have been purchased. 

Custom orders must be paid for in full at time of ordering and amount of deposit paid cannot be refunded for change of mind. Full balance must be paid prior to dispatch of custom order and full amount cannot be refunded or credited due to change of mind.

Please be aware that any modification or customisation (except for standard colour canopy changes) are considered custom, and cannot be refunded due to change of mind.

Faulty custom orders can be refunded or exchanged. If you have any issues please direct them to our Service Department.

Order Terms and Conditions

  • All orders require full payment before shipment.
  • All back orders require a 50% deposit in order to be processed.
  • Customers are entitled to a change-of-mind within the lead-time for items that are placed on back order, a restocking fee may apply if the order has already been placed with the total order.
  • Special order deposits are non-refundable for change of mind or cancellations
  • Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image.